Customer Perceptions: FAs and Airline Passengers
August 10, 2011 Leave a comment
This, from an interesting read in the Orlando Sentinel: “Do flight attendants really hate their passengers?” .. it’s interesting to note that five of the top ten worst-rated companies for customer satisfaction are airlines.
Granted, ‘hate’ is probably too strong a word. I’m not even sure ‘dislike’ applies. People who work in industries that accommodate other people are bound to hit some interpersonal snags, or have some moments they’d like not to repeat.