Smart Phones and the Accommodation Industry

Most of us (in the 13-55 range) are carrying nifty little digital devices that keep us connected most everywhere we go. Of course exceptions occur: I go off the grid in August to hike in the weeds .. but the rest of the time, my mobile is a life device, keeping me in touch wherever I go.

I was blogging in my favorite sushi bar the other day. I noticed patrons occupying themselves with their toys .. oblivious to a severely impacted level of service during happy hour. Not a complaint, mind you (the kids take very good care of me). However, it raised this thought:

Is the service community (the great folks who handle our food and beverage requests) delighted or disturbed by the preponderance of smart phones .. are they a bane or a blessing? Let’s ponder:

  • Blessing: Customers had something to do whilst waiting for their order to be taken and delivered.
  • Bane: Customers are spending too much time posting to Twitter, Facebook and He-knows-what-else, preventing them from sorting their order..

We are now connected .. anywhere, everywhere, and wherever we may be .. what do you think?

About Michael Coates
I am a pragmatic evangelist. The products, services and solutions I write about fulfill real-world expectations and use cases. I stay up-to-date on real products I use and review, and share my thoughts here. I apply the same lens when designing an architecture, product or when writing papers. I am always looking for ways that technology can create or enhance a business opportunity .. not just technology for technology's sake. My CV says: Seasoned technology executive, leveraging years of experience with enterprise and integration architectural patterns, executed with healthy doses of business acumen and pragmatism. That's me. My web site says: Technology innovations provide a myriad of opportunities for businesses. That said, having the "latest and greatest" for its own sake isn't always a recipe for success. Business successes gained through exploiting innovation relies on analysis of how the new features will enhance your business followed by effective implementation. Goals vary far and wide: streamlining operations, improving customer experience, extending brand, and many more. In all cases, you must identify and collect the metrics you can apply to measure your success. Analysis must be holistic and balanced: business and operational needs must be considered when capitalizing on a new technology asset or opportunity.

2 Responses to Smart Phones and the Accommodation Industry

  1. homelessinla says:

    I patronize stores that refuse to serve you if you are so much as holding your phone. ♥ it!

  2. Pingback: My Shiny New Toy « OpsanBlog

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