Memo to @Clear: Amazing @ 0115

This seems to be a “what can I say?” moment for me.

After three calls to Clear today, I actually got some useful information:

  • My tower is at 24th and 15th in North City
  • Both my devices are connecting to it
  • The tower IS overwhelmed during peak (most) hours.

However, here in the wee hours .. wowza!

Test Results
Initial test with the home modem, the Clear Modem – Series G in current run state.
Reboot the home modem, reconnect and test with same server. (didn’t bother)
Disable Wi-Fi adapter, test with the Clear 4G Mobile USB.

It’s capacity, capacity, capacity .. as in, there ain’t none during the peak hours. There’s an augment (capacity upgrade) planned ‘in the Spring’ .. last I checked, that is March 21st; a few weeks ago. As I just got billed for this month’s (lack of) service, I’m feeling a little miffed.

Time for another call to customer service. It will be fun.

About Michael Coates
I am a pragmatic evangelist. The products, services and solutions I write about fulfill real-world expectations and use cases. I stay up-to-date on real products I use and review, and share my thoughts here. I apply the same lens when designing an architecture, product or when writing papers. I am always looking for ways that technology can create or enhance a business opportunity .. not just technology for technology's sake. My CV says: Seasoned technology executive, leveraging years of experience with enterprise and integration architectural patterns, executed with healthy doses of business acumen and pragmatism. That's me. My web site says: Technology innovations provide a myriad of opportunities for businesses. That said, having the "latest and greatest" for its own sake isn't always a recipe for success. Business successes gained through exploiting innovation relies on analysis of how the new features will enhance your business followed by effective implementation. Goals vary far and wide: streamlining operations, improving customer experience, extending brand, and many more. In all cases, you must identify and collect the metrics you can apply to measure your success. Analysis must be holistic and balanced: business and operational needs must be considered when capitalizing on a new technology asset or opportunity.

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