Auto-Dialers and Call Abandonment

You’ve likely had this experience (or am i the only lucky one?):

  • A call comes in on my cell phone with "restricted" or "unavailable" where the number should be. I pick up and after a brief silence, there is no one on the line and the call disconnects.
  • Some time later, another call comes in whose number is similarly blocked. I pick up and after a brief silence, I am speaking with a live person, soliciting for one thing or another.

I’m guessing these events are related, and the function of some boiler room auto-dialer that rings number after number, connecting the next available operator to the victim.

Have you seen this? What is your experience?

About Michael Coates
I am a pragmatic evangelist. The products, services and solutions I write about fulfill real-world expectations and use cases. I stay up-to-date on real products I use and review, and share my thoughts here. I apply the same lens when designing an architecture, product or when writing papers. I am always looking for ways that technology can create or enhance a business opportunity .. not just technology for technology's sake. My CV says: Seasoned technology executive, leveraging years of experience with enterprise and integration architectural patterns, executed with healthy doses of business acumen and pragmatism. That's me. My web site says: Technology innovations provide a myriad of opportunities for businesses. That said, having the "latest and greatest" for its own sake isn't always a recipe for success. Business successes gained through exploiting innovation relies on analysis of how the new features will enhance your business followed by effective implementation. Goals vary far and wide: streamlining operations, improving customer experience, extending brand, and many more. In all cases, you must identify and collect the metrics you can apply to measure your success. Analysis must be holistic and balanced: business and operational needs must be considered when capitalizing on a new technology asset or opportunity.

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